DELIVERY –Domestic

 Dhruv Impex at your own cost guarantees to deliver products to all cities across India and states all over India. Dhruv Impex shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

DELIVERY- International

Shipping cost depends on weight, value of order. It is advised to order by add to cart, after confirmation of order we will send you actual cost of shipping to your door.
To ensure safe delivery of all products, the same are double packed in waterproof and corrugated box. All orders are shipped by the best transport/courier agencies and home delivered within approximately 5-7 working days after dispatch of the shipment.

GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER'S RISK.

In case the authorities of such places fail to accept the package, for any reason, Dhruv Impex will under no circumstances issue a refund or credit to the customer's account, nor shall Dhruv Impex attempt re-shipment of the same order. For a special or preferred delivery date,

The Customer shall necessarily mention the required delivery date in the gift message box when placing the order.
If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible. Since transport/courier agencies do not deliver to P.O. Box address., customers are requested to provide full address with pin code / zip code.

NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered. Generally no deliveries can be made on Saturdays and Sundays.

However, in case of emergency, solely at the discretion of Dhruv Impex, delivery may be made on Saturdays.

Dhruv Impex uses the services of the best transport/courier agencies such as USPS, Fedex,UPS,EMS Post etc, which deliver within 48-72 hours in all Major cities of India and international.
In case customer wishes to avail other alternate shipping options, Dhruv Impex may then suggest other options.

On special request, Dhruv Impex may also provide special quotes for shipping,
in case merchandise order amount is large. Customer may send email to dhruvsilver@hotmail.com  For further details.

In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations. All products shall be shipped from India.
Dhruv Impex shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion,
Dhruv Impex may agree to provide credit which may be used for future orders. Dhruv Impex shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.

SHIPMENT TIME - Against each product on the website,an approximate time for shipment has been provided; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors. In Order to get an accurate estimate of shipment time, kindly email the order number or item codes.
As far as possible, product orders shall be processed within 48-72 hours of the order being placed within 48-72 hours of the Order being placed with Dhruv Impex. Expected shipment time is 15-21 business days, all other factors being optimum

TRANSIT RISK - All orders sent by Dhruv Impex are fully insured at no extra cost to customers.
In case of loss of order while 'in transit', Dhruv Impex shall re-process the order. However, Dhruv Impex shall  be responsible for loss of packages during transit or any damages to package (full or partial) only for international shipments.
once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT - Dhruv Impex shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency.
The email alerts shall contain the transport/courier agency's website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package. Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

REQUEST FOR CHANGE OF POSTAL ADDRESS - Postal Address as provided by the Customer may be changed within 24 hours of placing of Order,
and not later; by making the said request via email to dhruvsilver@hotmail.com  

READY TO SHIP SECTION - Ready to Ship Section is a special section that allows the customer to place a last minute order ensuring the delivery of the product within the next 5-7 days. In case the order needs customization, additional 7-10 days shall be required for delivery.

This provision is applicable only to the specified products as listed under the 'Express Section' of the website.

IN CASE OF DELAYS - Time to ship mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur.

No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts.
In some cases we may offer to refund you for unfulfilled part of the order.